Politique d’expédition

Thank you for shopping at JeieaM. This Shipping Policy outlines our shipping procedures, including shipping rates, delivery times, and order tracking.

1. Shipping Rates

1.1. Shipping rates are calculated based on the weight of your order and the shipping destination. You will be able to view the shipping costs during the checkout process before completing your purchase.

1.2. We offer free shipping voucher to eligible subscribers. Free shipping eligibility may vary depending on your location.

2. Delivery Times

2.1. We strive to process and ship all orders within 1-2 business days of receiving your order. However, processing times may vary during peak seasons or promotional periods.

2.2. Once your order has been shipped, delivery times will vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.

3. Order Tracking

3.1. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery online. We are not liable for loss, theft, or damage once the package leaves our premises.

3.2. If you have an account with us, you can also log in to your account to track your order status and view your order history.

4. Shipping & Insurance Policy - Fine Jewelry Only

4.1. All orders are shipped worldwide with full customs declaration (declared value = full purchase amount).

4.2. We carefully inspect, photograph, and video-record every piece in perfect condition before packing. Every package is securely packed with protective materials and sealed.

4.3. Every order is shipped with tracked shipping (tracking number provided) • This standard shipping is uninsured and is the default method. Cost of standard tracked (uninsured) shipping is calculated and added at checkout

4.4. We are not liable for loss, theft, or damage once the package leaves our premises.

4.5. Optional full-value insurance is available at checkout. You may add full-value insurance to your order during checkout. You choose the coverage level that matches your order value (different ranges available). The insurance cost is calculated automatically and clearly displayed before final payment. We strongly recommend selecting full-value insurance for high-value jewelry.

4.6. In case of loss, theft, or damage during transit, we will gladly provide all documentation (photos, videos, proof of posting, tracking number) to assist you or the courier with the insurance claim. Claims must be filed by the customer directly with the courier/insurance provider.

5. Shipping Restrictions

5.1. We offer worldwide shipping, except to countries experiencing active conflicts or war zone. We do not ship to P.O. boxes or APO/FPO addresses.

5.2. Some items may be subject to shipping restrictions or additional shipping charges due to their size, weight, or value. Any such restrictions or charges will be clearly indicated on the product page.

6. International Shipping

6.1. International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.

6.2. We are not responsible for any delays or additional charges incurred due to customs clearance processes.

7. Shipping Partners

7.1. We partner with reputable shipping carriers to ensure timely and reliable delivery of your orders.

8. Contact Us

8.1. If you have any questions or concerns about our Shipping Policy, please email us at support@jeieam.com.